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We maintain dedicated emergency response teams throughout the Metro East, allowing us to reach most locations within 60-90 minutes of your call. During major storm events affecting multiple properties, we implement a triage system based on severity, prioritizing situations with active water intrusion and structural concerns. Our dispatch system identifies the nearest available technician to your location, and we'll provide you with an accurate ETA when you call. We understand that every minute counts during a roof emergency, which is why we invest heavily in maintaining rapid response capabilities 24 hours a day, 365 days a year.

While waiting for our team to arrive, focus first on safety. Move valuable items away from affected areas if possible and place buckets or containers to catch active leaks. Avoid going onto the roof yourself – this can be extremely dangerous, especially during storms, and may cause additional damage. If water is affecting electrical systems, turn off power to those areas at your breaker box if it's safe to do so. Take photos of the damage for insurance purposes, and if possible, try to determine when the problem began. Our emergency line can walk you through specific steps based on your situation until help arrives.

Most homeowner's and commercial property insurance policies cover emergency roof repairs resulting from sudden, unexpected events like storms, fallen trees, or other covered perils. As insurance claims specialists, we work directly with all major insurance companies and understand exactly what documentation they require. During our emergency response, we capture comprehensive evidence of the damage and its cause, helping ensure maximum coverage. We can submit emergency service costs directly to your insurance company in many cases, minimizing your out-of-pocket expenses. For non-emergency situations like leaks due to long-term wear and tear, coverage varies by policy, but we can review your specific coverage details during our assessment.

Temporary emergency repairs focus on immediate protection – stopping active leaks and preventing further property damage through measures like tarping, emergency sealants, or water diversion. These solutions typically last from a few days to several weeks depending on weather conditions and the nature of the damage. Permanent repairs address the root cause of the problem with proper materials and techniques designed for long-term performance. While emergency temporary measures are critical to protect your property in the moment, they should always be followed by proper permanent repairs. Our emergency process handles both phases seamlessly, transitioning from immediate protection to lasting solutions with minimal disruption to your property.